Student Conduct Officer

Job Introduction

Student Conduct Officer

Here at BPP Education Group an opportunity has arisen within Customer Experience for a passionate and student-centric individual to join the team as a Student Conduct Officer. You will be responsible for supporting the Student Conduct Manager in ensuring that student attendance and engagement data accurately reflects classroom participation, and provide ‘on the ground’ presence to intervene with behavioural challenges.

What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!

Why work for BPP Education Group?

It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:

• Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
• With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
• We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.

Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family

What you’ll be doing

In this role, The Conduct Support Officer will support the Student Conduct Manager in ensuring that student attendance and engagement data accurately reflects classroom participation, and provide ‘on the ground’ presence to intervene with behavioural challenges. This role will have a particular focus on our undergraduate students who require additional pastoral and intervention support. The team will maintain a connection with Academic Quality and the Proctor’s Office, and escalate conduct matters as appropriate.

As such, you will be responsible for:

Key Responsibilities   

• Enforce and promote campus safety policies and appropriate student behaviour.
• Supervise communal areas including hallways, lecture building entrances, and student spaces to promote a safe and respectful environment.
• Monitor classroom corridors to encourage timely arrival to class and reduce loitering.
• Provide additional support to teaching staff in any classroom behaviour issues.
• Support non-engagement (attendance, finance, enrolment) interventions through pastoral and conduct meetings.
• Coordinate student conduct and intervention meetings, ensuring consistency and adherence to university policies.
• Hold Informal Advisory Conversations and ensuring these are appropriately recorded and escalated where necessary.
• Work alongside Wellbeing/Safeguarding services to ensure a holistic approach to student conduct issues.
• Escalate serious conduct issues to the relevant channels within Academic Quality.
• Support the administration of the ‘At Risk’ student list, escalating concerns to relevant departments including Compliance and Student Records.
• Monitor and assist with building evacuations, lockdowns, and crowd control during peak times or university events.

What we’re looking for

To be successful in this role you will need to have a proven track record in the following areas:

Skills, experience & qualifications required - Essential  

• Excellent communication skills - both verbal and written  

• Exceptional planning and organisational skills  

• Strong attention to detail  

• Able to work with large, complex data sets   

• Excellent computer/IT skills including Microsoft Teams, Outlook, Word and Excel  

• The ability to work well in a team and be collaborative  

• Strong numerical skills to enable you to analyse data  

• Self-motivated, with the ability to work using your own initiative  

• Ability to work under pressure, sometimes to tight deadlines  

• Have a strong desire and capability to learn new skills and new technologies  

Skills, experience & qualifications required - Desirable  

• Knowledge of the higher education sector  

• Familiarity with Banner or a similar SIS  

• Experience of developing new processes  

• Knowledge of international student compliance  

• Experience of handling international and student issues  

Please note that the successful candidate will be required to undergo a basic DBS and credit check.

BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices

BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.